Effective Date: 1 January 2026
Introduction
turquoise-basin is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Complete enquiry forms on our website
- Request service quotations
- Subscribe to our communications
- Correspond with us via email
This information may include your name, email address, physical address, and details about your property or garden requirements.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Prepare quotations and service proposals
- Schedule consultations and site visits
- Send relevant communications about our services
- Improve our website and service offerings
- Comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- When required by law or legal process
- To protect our rights or property
- With trusted service providers who assist in operating our business, subject to confidentiality agreements
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. When information is no longer needed, we securely dispose of it.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your information
- Withdraw consent where processing is based on consent
Cookies
Our website uses cookies to enhance your browsing experience. Please refer to our Cookies Policy for detailed information about how we use cookies.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:
turquoise-basin
47 Botanica Drive
Sandton, Gauteng 2196
South Africa
Email: [email protected]
Policy Applicability
This Privacy Policy applies solely to information collected through our website and direct communications. It does not apply to information collected offline or through other channels unless specifically stated.